Personal data is information that identifies an individual such as name, address, phone number or email address. This information, provided by you, is required by the Festival in order to allow both the Festival and our Members to fulfil their contractual obligations and for the Festival to provide the Membership benefits. It also enables the Festival to provide you with relevant information about the Festival, unless you ask us not to do so (see below).
We collect data regarding your relationship with the Festival, which includes:
When and how you join as a Member
When you make bookings for Festival events
When you open, click or respond to Festival emails or browse the Festival’s website
All information regarding Members is kept confidential. Limited information may be shared with third parties in order to deliver Membership benefits. This includes Mailchimp (for email newsletters) and Stripe (our online payment platform).
The Festival will use your details to contact you regarding your Membership and renewal, and with passwords to enable you to book tickets in the priority booking period. We will also provide you with email updates on Membership benefits, including events, offers and activities, and ways to support the Festival that we believe you may be interested in. If you do not wish to receive these email updates you can unsubscribe by following the link in the emails.
Members can use the Membership system to update their address and card details they submitted for payment. The Festival does not have access to your card details.
The Festival will not collect or process sensitive personal data on Members such as race, ethnic origin, physical or mental health, political or philosophical views or sexual orientation without a good reason to do so and without your consent. For example, we may need information regarding accessibility requirements so that you are able to access and enjoy our facilities and events. It is part of the Festival’s inclusive policy to provide as similar an experience as possible to all visitors and individuals, regardless of any disability.
The Festival will never sell or swap the personal details of its Members. Personal data will not be disclosed to external organisations other than those acting as contracted agents for the Festival for purposes outlined above and in the Festival’s privacy notice.
If you are purchasing a Membership as a gift, you confirm that you have the relevant individual's consent to share their information with the Festival.